
Mr Tim Prieto
I'm holding out hope that it'll get fixed. Just spent 2 hrs with customer service only for them to tell me this app is not the most updated one and I should wait a few days then try again. I literally updated it as I was on the phone with them. I try to connect my machine and it says machine not found. It could be the app, my phone, my Bluetooth, my wifi but not the machine. Really?? I downloaded the app right from the nespresso website. Either get your app right or improve your tech support.
3 people found this review helpful

Joseph Goh
What an horrible app. By stroke of luck, I've managed to get it connected, but every time I made a cup of coffee, it prompt me that my machine needs attention, and when I click on it, it tells me some process, and when I click on the process, it just shows a blank white screen. This is absolutely horrible. When I attempt to update the machine software, it kept saying machine is busy but my machine is not making any coffee, how is it busy?
3 people found this review helpful

Sam G
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connectivity sucks. I haven't been able to connect my machine to this app ever since it launched seperate from the Nespresso Store one. Even after multiple attempts at resetting the machine, the app still tells me that it's already paired so I go in a loop. Now it's stuck telling me that it needs to be descaled because it's been reset, but I can't adjust the hard water level because I can't pair the damn thing. Sick of having to contact customer support ( now you can't message them either)
11 people found this review helpful