
Nina Hammock
This update is awful. I had to poke everything twice in order to get it to take, reordering from previous orders is broken (only pulled 2 random things and gave a "something went wrong" error message). I had to restart the app to check out b/c it got stuck calc'ing the free delivery, and even then it made me type in everything again. also the buttons for the pods are so big now that it's hard to tell what's in each category without scrolling (I'm sure this is intentional). Terrible job guys.
6 people found this review helpful

David Oxley
Sadly, this app feels clunky and slow, even on a modern Android 15 phone with a fast WiFi connection. The in-app chat doesn't work. Trying to change the contents of your next subscription order continually gives 'payment error - try again later' (spoiler: I did try again...10 times) even though my payment card is valid and works fine. The app won't let you update your payment card details, or for that matter, even show you your payment card details! At least the call centre agents are helpful!
25 people found this review helpful

Steven Eldredge
This app is useless! The app will not process a payment. No matter what payment method is selected, the app immediately says "Payment not completed, order was not placed". Completely useless! I would give it Zero Stars if I could, and it doesn't even deserve that. Also, it is impossible to get to a customer service person on their website. It is also impossible to get to live chat, the links bring you back to the FAQs where you started, round and round! Smarten up, Nespresso!
10 people found this review helpful