People Power: Customers’ perspective and role in determining electricity tariffs
About this ebook
The book describes the formal spaces in which consumer participation is expected, such as formal public hearings related to electricity tariffs, public consultations, and regulatory reviews. By understanding these mechanisms, customers can see that their participation is not symbolic but an integral part of the decision-making framework itself.
At its core, the book contains practical strategies – what consumers should do – to guide customers to engage in the process in a structured way. Simultaneously, the book also outlines the role of regulators– what regulators should do – to enable consumers to participate and contribute in a meaningful manner.
Overall, People Power: customers’ perspective and role in determining electricity tariffs helps consumers move from being passive recipients of electricity bills to active participants in determining how much they should pay. The book provides the insights you need as a consumer to engage with institutions, follow procedures, and contribute to more transparent and balanced electricity pricing decisions.
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About the author
Gaurav Bhatiani is Senior Fellow, the Ashoka Centre for a People Centric Energy Transition, Ashoka University; Visiting Professor, Indian School of Business, Hyderabad; and Senior Advisor at three dean-energy companies. A senior leader, Gaurav has three decades of experience in research, development, advisory, and corporate roles in energy, infrastructure, and environmental sustainability.
Gaurav has also served as Director of Energy and Environment at the Research Triangle Institute, India and as Chief Operating Officer at IL&FS (Infrastructure Leasing & Financial Services).
A productive writer, he has contributed to more than a hundred articles, reports, papers, and books; has served on various industry bodies; and is involved in mentoring industry professionals.
Gaurav holds a doctorate with specialization in energy economics and regulation from the University of Delhi; was awarded a gold medal for securing top rank in the master's programme in business economics; and holds a bachelor's degree in electrical engineering from the Indian Institute of Technology, Roorkee.
