Every day, people trust restaurants they have never visited, buy from strangers they have never met, and book places they have never seen. Increasingly, that trust begins with ratings, reviews, and reputation systems rather than personal experience. This book explores how platforms quietly transformed trust into one of the invisible infrastructures of modern life.
Every day, people trust restaurants they have never visited, buy from strangers they have never met, and book places they have never seen. Increasingly, that trust begins with ratings, reviews, and reputation systems rather than personal experience. This book explores how platforms quietly transf...