The Customer Code of Ethics: The Eight Beliefs of a Great Service Attitude
Jan 2013 · Productivity Pro Press
Ebook
17
Pages
Tools
info
family_home
Eligible
info
About this ebook
The study of ethics seeks to address concepts such as good and bad, right and wrong, justice, and virtue. As ethics apply to customer service, it's your attitude about the way to treat customers, which stems from an inner belief that it's the RIGHT thing to do. You'll learn from Laura Stack, who has run a successful business for over 20 years, the eight beliefs of a great service attitude: 1. The customer is Number One. 2. Customers deserve to be listened to. 3. We work hard to understand and solve the customer's problem. 4. We strive to maintain a positive attitude, even with difficult customers. 5. Everyone in our company impacts customer service. 6. Our customers are our future. 7. We never treat our customers with indifference. 8. We treat customers like family. Successful companies think about and orient their behavior toward their customers in this way. The Productivity Pro, Inc. believes these protocols are the right way to treat its customers, and Laura Stack suggests they might be the right way for you, too.
The study of ethics seeks to address concepts such as good and bad, right and wrong, justice, and virtue. As ethics apply to customer service, it's your attitude about the way to treat customers, which stems from an inner belief that it's the RIGHT thing to do. You'll learn from Laura Stack, who ...
Discover more
About the author
Laura Stack, MBA, CSP, Laura Stack is America's Premier Expert in Productivity. For over 20 years, her seminars and speeches have helped professionals, leaders, and teams accelerate individual and team performance, execute efficiently, and improve output in the workplace. Her company, The Productivity Pro, Inc., provides productivity workshops around the globe to help attendees achieve Maximum Results in Minimum Time. Laura is the author of five bestselling productivity books published by Random House, Wiley, and Berrett-Koehler, most recently What to Do When There's Too Much to Do. Her newest work, Execution IS the Strategy, hits bookstores in spring 2014. Laura's books have been published in more than 20 foreign editions, and she is a featured columnist for Success magazine. Laura has been featured nationally on the CBS Early Show, CNN, NPR, Bloomberg, the New York Times, USA Today, the Wall Street Journal, Entrepreneur, and Forbes magazine. Laura has been a spokesperson for Microsoft, 3M, Skillsoft, Office Depot, Day-Timer, and Xerox. Her client list includes top Fortune 500 companies, including Starbucks, Wal-Mart, Aramark, Bank of America, GM, Wells Fargo, and Time Warner, plus government agencies such as the Internal Revenue Service, the United States Air Force Academy, the Census Bureau, the U.S. Senate, and the Department of Defense. Laura was the 2011-2012 President of the National Speakers Association (NSA) and is the recipient of the Certified Speaking Professional (CSP) designation, NSA's highest earned designation. She lives with her husband and three children in Denver, Colorado.
Laura Stack, MBA, CSP, Laura Stack is America's Premier Expert in Productivity. For over 20 years, her seminars and speeches have helped professionals, leaders, and teams accelerate individual and team performance, execute efficiently, and improve output in the workplace. Her company, The Product...
Rate this ebook
Tell us what you think.
Reading information
Smartphones and tablets
Install the Google Play Books app for Android and iPad/iPhone. It syncs automatically with your account and allows you to read online or offline wherever you are.
Laptops and computers
You can listen to audiobooks purchased on Google Play using your computer's web browser.
eReaders and other devices
To read on e-ink devices like Kobo eReaders, you'll need to download a file and transfer it to your device. Follow the detailed Help Center instructions to transfer the files to supported eReaders.
