The Customer Bill of Rights: The Top Four Things Customers Want
Jan 2013 · Productivity Pro Press
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About this ebook
SERVICE is SURVIVAL. We're all competing for customers. If you don't provide good service to them, they'll go somewhere else. Laura Stack, who has run a successful speaking and training business for nearly 20 years, will teach you how to get new customers and keep the ones you have by practicing the four things all customers want you to do: 1. Understand Their Expectations 2. Maintain Enthusiasm 3. Create Special Relationships 4. Watch Your Language When the quality and consistency of service go up, costs go down, so you'll see higher profit and sustained growth. Good, reliable customer service breeds loyalty and builds trust, which is vital to retain customers. New and existing customers are your company’s biggest asset. Clearly, implementing the Customer Bill of Rights in your organization makes good business sense.
SERVICE is SURVIVAL. We're all competing for customers. If you don't provide good service to them, they'll go somewhere else. Laura Stack, who has run a successful speaking and training business for nearly 20 years, will teach you how to get new customers and keep the ones you have by practicing ...
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About the author
Laura Stack, MBA, CSP, Laura Stack is America's Premier Expert in Productivity. For over 20 years, her seminars and speeches have helped professionals, leaders, and teams accelerate individual and team performance, execute efficiently, and improve output in the workplace. Her company, The Productivity Pro, Inc., provides productivity workshops around the globe to help attendees achieve Maximum Results in Minimum Time. Laura is the author of five bestselling productivity books published by Random House, Wiley, and Berrett-Koehler, most recently What to Do When There's Too Much to Do. Her newest work, Execution IS the Strategy, hits bookstores in spring 2014. Laura's books have been published in more than 20 foreign editions, and she is a featured columnist for Success magazine. Laura has been featured nationally on the CBS Early Show, CNN, NPR, Bloomberg, the New York Times, USA Today, the Wall Street Journal, Entrepreneur, and Forbes magazine. Laura has been a spokesperson for Microsoft, 3M, Skillsoft, Office Depot, Day-Timer, and Xerox. Her client list includes top Fortune 500 companies, including Starbucks, Wal-Mart, Aramark, Bank of America, GM, Wells Fargo, and Time Warner, plus government agencies such as the Internal Revenue Service, the United States Air Force Academy, the Census Bureau, the U.S. Senate, and the Department of Defense. Laura was the 2011-2012 President of the National Speakers Association (NSA) and is the recipient of the Certified Speaking Professional (CSP) designation, NSA's highest earned designation. She lives with her husband and three children in Denver, Colorado.
Laura Stack, MBA, CSP, Laura Stack is America's Premier Expert in Productivity. For over 20 years, her seminars and speeches have helped professionals, leaders, and teams accelerate individual and team performance, execute efficiently, and improve output in the workplace. Her company, The Product...
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