Instant Rapport Building: The Psychology of Exceptional Customer Connection
Dr. Larry Iverson
Feb 2011 · Made for Success · Narrated by Dr. Larry Iverson
star
1 review
headphones
Audiobook
1 hr 1 min
Unabridged
family_home
Eligible
info
Want a free 6 min sample? Listen anytime, even offline.
Add
About this audiobook
Would understanding the communications that promote goodwill and the communications which turn customer off benefit your organization? Have you ever lost a customer and wondered how to bring them back? Would knowing the drivers that motivate customers to take immediate action help you? Starting today you can apply strategies that boost your customer’s connection to you. Psychologist, trainer and author Dr. Larry Iverson will give you proven tactics for improving your communication and eliminating loyalty barriers between you and your customer.
• Know how to read nonverbal communication signals accurately.
• Understand the 2 drivers that stimulate loyalty.
• How to build rapport quickly so potential customers want to work with you.
• Know how to trigger a positive mindset rapidly.
• Learn the 7 Keys to creating a positive customer mindset about you and your products.
For nearly thirty years Dr. Larry Iverson has educated, motivated and entertained audiences. From his work with Olympic and world-class athletes to the main platform of Fortune 500 conferences, Larry delivers persuasion and communication strategies you can apply right now. Larry blends vision with his background as a Clinical Psychologist in guiding you on an insightful journey, while you develop insights that assist your personal development. Larry masterfully uses enthusiasm and humor to help you gain control in your life.
• Know how to read nonverbal communication signals accurately.
• Understand the 2 drivers that stimulate loyalty.
• How to build rapport quickly so potential customers want to work with you.
• Know how to trigger a positive mindset rapidly.
• Learn the 7 Keys to creating a positive customer mindset about you and your products.
For nearly thirty years Dr. Larry Iverson has educated, motivated and entertained audiences. From his work with Olympic and world-class athletes to the main platform of Fortune 500 conferences, Larry delivers persuasion and communication strategies you can apply right now. Larry blends vision with his background as a Clinical Psychologist in guiding you on an insightful journey, while you develop insights that assist your personal development. Larry masterfully uses enthusiasm and humor to help you gain control in your life.
Would understanding the communications that promote goodwill and the communications which turn customer off benefit your organization? Have you ever lost a customer and wondered how to bring them back? Would knowing the drivers that motivate customers to take immediate action help you? Starting t...
Discover more
Ratings and reviews
1 review
Val Aslimin
- Flag inappropriate
August 30, 2019
Wala
Rate this audiobook
Tell us what you think.
Listening information
Smartphones and tablets
Install the Google Play Books app for Android and iPad/iPhone. It syncs automatically with your account and allows you to read online or offline wherever you are.
Laptops and computers
You can read books purchased on Google Play using your computer's web browser.
