John Hancock Vitality

Name: John Hancock Vitality
Availability: InStock
Rating: 4.320000171661377 (553 reviews)
Author: The Vitality Group, LLC

The Vitality Group, LLC

553 reviews

Everyone

10K+

Downloads

Everyone

Learn more

About this app

John Hancock Vitality will be with you every step of your wellness journey. Keep track of your progress while you’re on the go with the John Hancock Vitality mobile app — check your points, log a workout, send us proof of activity, and much more!

The application is available for anyone to download, but you have to be a John Hancock Vitality member and have registered on the website before you can log into the John Hancock Vitality mobile app. You’ll use your John Hancock Vitality website log in to log into this app.

Download the app and you’ll have the ability to:

- Check your Vitality Points
- Log a workout using GPS*
- Submit proof of a completed activity (e.g. 5K)
- Track your goals
- Spin the Vitality Wheel for a chance to win rewards
- Stay in the know with daily newsfeed posts that include important news features, fun activities, healthy tips, delicious recipes, and more

*Some features like gym visits, may require GPS location services. Continued use of GPS running in the background can dramatically decrease battery life.

Members can track their activities in the John Hancock Vitality program.

Updated on

Sep 25, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

549 reviews

Evelyn Platt

November 16, 2024

I like that this app allows me to get points and rewards for exercising, but syncing with fitness apps to earn those points is such a pain. I have to connect and disconnect Samsung Health repeatedly and hope that it'll eventually work. I've reached out to them in the past about this, but it's still an ongoing issue. It's a good app to manage your points and personal goals, but the cross-application syncing is just a mess.

5 people found this review helpful

The Vitality Group, LLC

November 18, 2024

Hi Evelyn Platt, thank you for sharing what you're experiencing. We're sorry you're having issues with syncing Samsung Health. Please contact us at 888-333-2659 or support@jhvitality.com so we can solve this issue for you. We want to make sure we have enough details to solve the current problem and make sure it doesn't happen again.

PB Muels81

April 17, 2024

Went to activate my sleep monitoring, and the App will not open- or error HTTP503, WTH! Update as of 4/16/24, all day today i have been trying to log in, and is stating " unrecognized account". I have requested verification several times, and it still will not let me log in on the app, or through the website. I am in the middle of tracking "sleep cycles" and for the 3rd time, it is not allowing me to log-in, and in turn, I cannot start my sleep cycle tracking! Frustrating as hell!

1 person found this review helpful

The Vitality Group, LLC

May 13, 2024

Hi there, I'm so sorry to hear this. If you need assistance now or at any point in the future, our customer care team is ready to help you at 1-888-333-2659. -JM

A Google user

October 12, 2018

This app is getting very frustrating to use. It doesn't have the location for multiple gyms I go to and I've requested them be added with no action for weeks. Also i set up my fitbit but it doesn't appear that it works even though it shows checked that I set it up. I almost feel like they want you to fail using the app so they can charge you more. Very frustrating when I'm out here working hard every day.

20 people found this review helpful