
Howler Wolf
This app is all but useless. My steps and workouts don't get added all the time. I currently has 735 steps showing for a 5 day challenge that has ended. I took 22k steps during that time. I contact support all the time and they fix whatever is wrong in the moment, but the app goes back to not working right immediately afterwards. What's the point of the app if it's never going to record anything correctly? I have uninstalled, disconnected, etc with no changes.
17 people found this review helpful
The Vitality Group, LLC
June 25, 2026
We’re sorry to hear that your steps aren't being recorded accurately in the app. To help resolve this, please make sure your device’s OS is up to date, then reinstall the Power of Vitality app to ensure you’re on the latest version.
If the issue continues, please contact us at Mobile_App_Communication@vitalitygroup.com.

S Dot
As of May 5th, the app is no longer giving me points for my step count. On May 5th I had 15k+ steps, but no points have been awarded. Same for today May 6th. I have not had an issue with this in the past, as May 4th I got credit for a light workout at 5k steps. Something isn't working and this needs to be investigated. It's interfering with my companies step challenge as well. I've already disconnected my fitbit and resynced the device and still no credit. App claims to resync every 5 mins.
14 people found this review helpful
The Vitality Group, LLC
May 13, 2026
We recently experienced a temporary issue affecting the processing of Fitbit data over the past few days. This has now been resolved, and everything is back to working as expected. Thank you for your patience.

Neva Privott
This app is required for HSA points for my job. It was frustrating to interact with at the start, but now it's unusable. First it wouldn't sync properly with Google Fit and Samsung Health linked. Now it just won't open. I'm on a pixel 6a. I've uninstalled and reinstalled several times, and restarted the device. I even tried installing this app on my Chromebook, but the sync is all off. And you can't do any kind of synch on the app website. I hate this app. I wish I didn't need it.
33 people found this review helpful
The Vitality Group, LLC
May 20, 2024
Hi Neva, we apologize for an issues you have encountered while using the Power of Vitality. In order to properly address this issue, please email us at Mobile_App_Communication@vitalitygroup.com. We are dedicated to bringing you a more streamlined experience.