Michael Hugos is CIO with Network Services Company, a $7-billion distribution co-op that is wholly owned by eighty-five member companies. Hugos has more than twenty years of experience in all aspects of information technology. In 2003, CIO Magazine presented Mr. Hugos and his company with the CIO 100 Award, which is given to the top 100 companies that successfully integrate operational systems and processes across their organizations. Hugos is the author of Essentials of Supply Chain Management, is a frequent speaker, and has written numerous articles for CIO Magazine, ComputerWorld, and Darwin Magazine.