Jim Aspinwall has been the Windows Helpdesk columnist and feature editor for CNET.COM and author of three books on PC maintenance. He has worked for a variety of computer software and support companies and is currently providing PC support and web consulting services. A resident of Campbell, California, Jim is also an amateur radio operator and an OSHA certified tower climber, maintaining radio transmission sites in Northern California. You may send him e-mail via wireless@raisen.com