Chip R. Bell

Chip R. Bell is senior partner of the Chip Bell Group and former director of management and organization development for NCNB (now Bank of America). He was a highly decorated infantry unit commander in Vietnam with the elite 82nd Airborne Division and is the author or coauthor of several bestselling books, including Wired and Dangerous.

Ebooks

Managing Knock Your Socks Off Service: Edition 3

Managers As Mentors: Building Partnerships for Learning, Edition 3

Wired and Dangerous: How Your Customers Have Changed and What to Do About It

Take Their Breath Away: How Imaginative Service Creates Devoted Customers

Magnetic Service: The Secrets of Creating Passionately Devoted Customers

Kaleidoscope: Delivering Innovative Service That Sparkles

Dance Lessons: Six Steps to Great Partnerships in Business & Life

Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions