From Command to Empathy: Using EQ in the Age of Disruption
About this ebook
-S.V. Nathan, chief talent officer, Deloitte India
'This book is an important contribution that provides us with insights about how to get the best from people and organizations in this volatile, uncertain, complex and ambiguous world.'
-Sourav Mukherji, dean and professor of organizational behaviour, IIM-Bangalore
'One of the best books I have read on bringing EQ into the workplace.'
-Prasad Kaipa, CEO Coach, board member, Indian School of Business, author of From Smart to Wise and TEDx speaker
'This book does a wonderful job of thinking about emotions in the Indian workplace. With its rich brew of personal experiences and learnings, engaging case studies, research and questionnaires, From Command to Empathy is essential reading for employees and their leaders.'
-Manish Sabharwal, board member, Reserve Bank of India, and CEO, TeamLease
In a world characterized by globalization and rapidly evolving technology, change is a given. The primary workforce is evolving and is now dominated by millennials who seek purpose and empathy - a phenomenon the top management grapples with. Most employers' understanding of this change is restricted, leading to most of the techniques used to address issues being in step with advances in process but overlooking the human element.Can an empathetic approach to our relationships at the workplace help us achieve more? Does the onus of creating and sustaining a supportive culture lie only with the top management? There is an urgent need to move away from traditional command-centred style of management towards an organizational culture that is inclusive, fosters trust and focuses on employee empowerment. From Command to Empathy addresses the tussle between the management and the employees, and investigates the reasons behind them through anecdotes, case studies, questionnaires and self-scoring exercises. Avik Chanda and Suman Ghose draw from real-life examples and their deep industry experience, and research on organizational behaviour and neuroscience, to arrive at practical tips on how to inculcate and use emotional maturity in workplace situations to help readers achieve both professional and personal goals.
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About the author
Avik Chanda holds degrees in economics from Kolkata's Presidency College and the Delhi School of Economics. With two decades of global Big 4 Consulting experience, he is a business adviser, entrepreneur, trainer and a speaker at the Outstanding Speaker's Bureau. He has published two poetry collections, Jokhon Bideshe, in Bengali (Protibhash, 2006) and Footnotes (Shearsman, 2008), besides a novel, Anchor (HarperCollins, 2015). His acclaimed business book, From Command to Empathy: Using EQ in the Age of Disruption (HarperCollins, 2017), co-authored with Suman Ghose, was featured in 2018 in Amazon India's Best Reads, under ‘Business, Strategy and Management'. A global soul, Avik divides his time peripatetically between the Middle Ages and the twenty-first century.
