About this ebook
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About the author
TONI YOUNG is a business communication specialist and corporate trainer with over fifteen years of experience helping professionals write clearer, more effective emails. She has delivered communication workshops for organizations ranging from early-stage startups to Fortune 500 companies, including Google, Salesforce, and the United Nations Development Programme.
Her approach is grounded in a simple conviction: most workplace communication problems are not people problems — they are clarity problems. By teaching professionals to structure their thinking before they write, she has helped thousands of knowledge workers cut their email time in half while doubling their response rates.
Toni's work has been featured in *Fast Company*, *Forbes*, and *The Wall Street Journal*. She is the author of two previous books: *The Concise Communicator* and *Meeting Culture: How to Run Fewer, Better Meetings*. She is also the creator of The Clear Inbox System, an online course used by over fifty companies to standardize their internal email practices.
She holds a Master of Science in Organizational Communication from the University of Texas at Austin and serves on the advisory board of the Business Communication Association. She lives in Portland, Oregon, with her family and an ever-growing collection of fountain pens.
When she is not writing or teaching, she can be found running long distances on forest trails, a practice she says is remarkably similar to writing good emails: "You have to keep moving forward, keep breathing, and trust that the path will reveal itself if you just show up and do the work."
