The Complete Leader: Handbook of Essentials for Human Services Leadership

Robert Shaw, BASc, BD, MSW, is a human services leader with 50 years of service to troubled children and their families. Dellcrest Children’s Mental Health Centre, the Markham Institute, Atlanta Project New Hope for Families and Salvation Army Family Services were all founded by Robert. Under his leadership, training resources in service practices were created in the areas of family wellness, staff supervision, teamwork, continuous client benefit evaluation, service program design and strategic planning. For his work, Robert was awarded the Distinguished Contributor’s Award from the Ontario Association of Children’s Mental Centers. He was honored as a fellow of the faculty of administrative studies, York University, for his help in starting the Voluntary Sector Management Training program. Robert is the author of numerous training manuals and books—all devoted to the practices of serving children and their families.