Legal Operations KPIs (2nd Edition): Legal Value, Spend, and Performance

Legal Operations KPIs, Second Edition is an expanded and updated guide for legal operations professionals, General Counsel, in-house legal teams, finance partners, and law firm leaders who want to use metrics more effectively.

As legal departments face rising business expectations, closer scrutiny of spend, and rapid advances in technology and AI, weak metrics are no longer just a reporting problem. They are a leadership problem. This book helps legal teams move beyond activity tracking and build metrics that support real decisions.

Written by Mori Kabiri, a legal operations, technology, and performance management advisor, this second edition goes beyond listing KPIs. It provides the structure, context, data sources, ownership guidance, limitations, trend analysis, and interpretation needed to create reports and dashboards leadership can actually use.

Whether your goal is to improve visibility, manage outside counsel spend, evaluate internal performance, strengthen vendor management, or build a more data-driven legal function, this book is a practical reference for turning legal data into action.

Key Features

100+ legal operations KPIs and metrics across spend management, AI effectiveness and ROI, budgeting, in-house resource planning, law firm and vendor management, cross-functional collaboration, intellectual property, compliance, risk management, technology, and more.

New second-edition coverage including expanded guidance on dashboard design, KPI governance, Alternative Fee Arrangements (AFAs), AI and technology metrics, IP metrics, and practical reporting discipline.

Metric-by-metric guidance including data sources, owners, limitations, trend analysis, and interpretation notes to help teams understand not only what to measure, but how to use the results.

Tailored readiness levels to help legal departments identify which metrics fit their current stage of operational maturity, from early reporting efforts to more advanced analytics programs.

Book-owner access to LegalOpsKPIs.com with additional metrics, tools, templates, examples, and resources, including access to the Legal Operations & KPIs Forum.

Previously published as Legal Operations KPIs: The Professional's Handbook to Operational Excellence by Mori Kabiri.