The Hospitality Manager's Hiring Playbook: Hire the Right People Without the Costly Turnover

Brian Pernie has spent more than two decades in hospitality operations, working his way from server and line cook to general manager and director of operations across full-service restaurants and hotels. Over that time he has hired, trained, and managed thousands of hourly team members, and he has lived the cost of turnover from both sides of the manager's office: the sleepless shifts caused by an unfillable schedule and the quiet relief of a team that actually shows up for each other. His work has focused on building practical, repeatable hiring systems for operators who do not have an HR department down the hall, and he has developed and led management training programs for independent restaurants and growing hospitality groups.

Brian is a frequent speaker at hospitality industry events and a contributor to restaurant and hotel management publications, where his writing focuses on the operator's daily reality: staffing, training, retention, and the leadership habits that make a career in hospitality sustainable. He believes the best hiring process is not the most complicated one, but the most honest, and that a stable, well-chosen team is the foundation of everything else a hospitality business achieves. *The Hospitality Manager's Hiring Playbook* is his first book. He lives with his family in the Pacific Northwest, where he is usually found testing his own advice behind the bar at a neighborhood spot.