Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet
Sep 2013 · Greenleaf Book Group
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About this ebook
The best of the best know that no matter how great the product or service, getting and keeping customers requires delivering an amazing experience—every single time.
Defining the competitive edge of new-era business: Consistently amazing their customers through stellar service separates great companies from good companies, and it offers a competitive advantage in any market and any economy. Just look at Ace Hardware—named as one of the top ten customer service brands in the USA by Business Week and ranked highest in its industry for customer satisfaction. Through inspiring and revealing stories from Ace’s over-the-top work with customers, author Shep Hyken explores the five tactical areas of amazement: leadership, culture, face-to-face, the competitive edge, and community.
52 tools for easy implementation: To empower employees at all levels to transform a company into a seriously customer-focused operation, Shep brings the content to a deeply practical level. His 52 tools—like “Ask the extra question” and “Do what is not expected”—are simple, clear, and useful for almost anybody, and he supports them with compelling research and stories.
Author is a renowned expert on customer service: Author, speaker, and adviser Shep Hyken will be supported by a strong audience, broadened by the success of his previous two books, The Cult of the Customer (a WSJ bestseller) and The Amazement Revolution (a NYT bestseller).
Defining the competitive edge of new-era business: Consistently amazing their customers through stellar service separates great companies from good companies, and it offers a competitive advantage in any market and any economy. Just look at Ace Hardware—named as one of the top ten customer service brands in the USA by Business Week and ranked highest in its industry for customer satisfaction. Through inspiring and revealing stories from Ace’s over-the-top work with customers, author Shep Hyken explores the five tactical areas of amazement: leadership, culture, face-to-face, the competitive edge, and community.
52 tools for easy implementation: To empower employees at all levels to transform a company into a seriously customer-focused operation, Shep brings the content to a deeply practical level. His 52 tools—like “Ask the extra question” and “Do what is not expected”—are simple, clear, and useful for almost anybody, and he supports them with compelling research and stories.
Author is a renowned expert on customer service: Author, speaker, and adviser Shep Hyken will be supported by a strong audience, broadened by the success of his previous two books, The Cult of the Customer (a WSJ bestseller) and The Amazement Revolution (a NYT bestseller).
The best of the best know that no matter how great the product or service, getting and keeping customers requires delivering an amazing experience—every single time.
Defining the competitive edge of new-era business: Consistently amazing their customers through stellar service separates great c...
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Ratings and reviews
5 reviews
About the author
Shep Hyken, customer service and experience expert, is the founder and Chief Amazement Officer at Shepard Presentations, where he helps companies build loyal relationships with their customers and employees. His clients range from companies with fewer than fifty employees to corporate giants, such as AT&T, American Express, General Motors, IBM, Kraft, Marriott, Toyota, Verizon, and many more.
Shep is a New York Times and Wall Street Journal bestselling author of Moments of Magic, The Loyal Customer, The Cult of the Customer and The Amazement Revolution. His articles have appeared in hundreds of publications.
A prolific, award-winning speaker known for his content-rich, entertaining, and high-energy presentations, Shep has been inducted into the National Speakers Association’s Hall of Fame for lifetime achievement.
Learn more about Shep at www.Hyken.com.
Follow on Twitter: @Hyken
Like on Facebook: ShepHykenSpeaker
Connect on LinkedIn: www.linkedin.com/in/ShepHyken
Join on Google+: www.gplus.to/ShepHyken
Watch on YouTube: www.YouTube.com/ShepHyken
Shep is a New York Times and Wall Street Journal bestselling author of Moments of Magic, The Loyal Customer, The Cult of the Customer and The Amazement Revolution. His articles have appeared in hundreds of publications.
A prolific, award-winning speaker known for his content-rich, entertaining, and high-energy presentations, Shep has been inducted into the National Speakers Association’s Hall of Fame for lifetime achievement.
Learn more about Shep at www.Hyken.com.
Follow on Twitter: @Hyken
Like on Facebook: ShepHykenSpeaker
Connect on LinkedIn: www.linkedin.com/in/ShepHyken
Join on Google+: www.gplus.to/ShepHyken
Watch on YouTube: www.YouTube.com/ShepHyken
Shep Hyken, customer service and experience expert, is the founder and Chief Amazement Officer at Shepard Presentations, where he helps companies build loyal relationships with their customers and employees. His clients range from companies with fewer than fifty employees to corporate giants, suc...
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