About this ebook
Mercer Solutions is no longer an experiment. People are actually calling. The problem is that nobody seems to call with anything normal. As more unusual clients arrive, Daniel Mercer and his team find themselves dealing with problems that do not fit neatly into any profession, department, or instruction manual. Every new case brings another question: Who is really the client? What does solving the problem actually mean? And when should they simply refuse to get involved? Meanwhile, the office itself is changing. What began as a strange collection of people improvising their way through impossible situations is starting to resemble a real business—with procedures, responsibilities, consequences, and an alarming number of new rules. Apparently, This Is Our Job is the second book in Customer Service for Impossible Problems, an ensemble workplace comedy about ordinary people taking absurd problems seriously and slowly discovering that the hardest part of helping people is knowing where the help should stop.
Mercer Solutions is no longer an experiment. People are actually calling. The problem is that nobody seems to call with anything normal. As more unusual clients arrive, Daniel Mercer and his team find themselves dealing with problems that do not fit neatly into any profession, department, or inst...
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About the author
Abdelfattah Ragab is a Senior Software Engineer with over 15 years of experience building distributed backend systems across the fintech, healthcare, and government sectors. He writes for engineers who want to understand systems deeply rather than simply use them, and as a technical author, he focuses on supporting engineers as they navigate the mental demands of the craft.
Abdelfattah Ragab is a Senior Software Engineer with over 15 years of experience building distributed backend systems across the fintech, healthcare, and government sectors. He writes for engineers who want to understand systems deeply rather than simply use them, and as a technical author, he fo...
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