ENGLISH FOR HOTEL EXCELLENCE
Zohri Hamdani · Marissa Swanda Tupamahu · Umar Umar · Sri Ariani · Mutia Nasution · Rahmadila Eka Putri · Ida Nyoman Tri Darma Putra · Daniar Sofeny · Ayu Melati Ningsih · Frida Widyawati Triasningrum · Eddi Novra
Apr 2026 · CV. Gita Lentera
Ebook
166
Pages
About this ebook
English for Hotel Excellence is a specialized English textbook designed to support professional communication in the hospitality industry. The book provides structured and contextualized learning materials that mirror real operational scenarios within hotels. The content begins with foundational principles of professional communication in hospitality settings and progresses into practical conversational models across key hotel departments. Readers are guided through common workplace interactions such as welcoming guests, handling reservations, providing information about hotel facilities, responding to guest inquiries, managing special requests, and addressing complaints with tact and professionalism.
English for Hotel Excellence is a specialized English textbook designed to support professional communication in the hospitality industry. The book provides structured and contextualized learning materials that mirror real operational scenarios within hotels. The content begins with foundational ...
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