ETIQUETTE AND PROTOCOL IN HOSPITALITY

Amelda Pramezwary is a lecturer at Universitas Pelita Harapan (UPH). She has been teaching in the area of Hospitality and Tourism for 23 years. She is teaching Etiquette and Protocol Hospitality. She completed her Doctoral Study in the field of Service Management and Specializing her work and research studies in the area of sustainable tourism. She’s actively involved in many of the Tourism Ministry’s work in the field of Sustainable Destination, Sustainable Certification and entrusted to be the secretariat coordinator for Indonesia’s Sustainable Tourism Council. She is also assessor for Indonesia National Board of Accreditation for Tourism Higher Education Since 2007.

Juliana is a lecturer at Universitas Pelita Harapan. She is teaching Etiquette and Protocol Hospitality. She completed her Magister Degree in the field of Management and Specializing her work and research studies in the area of Marketing, Tourism, Human Resource Management, Consumer Behavior. She’s actively involved in member of Kodepena and Adpertisi, member of ADPI, FMI, member of CeL KODELN.

Eun Lee is a Alumni of UPH School of Hospitality and Tourism in Hospitality Management Major. Eun Lee has undergone her job training at Ritz-Carlton, Dubai International Financial Centre for 6 months specialize in Front Office Department. She had always looked forward to taking part in hospitality by sharing my knowledge about Korea and the culture to those who don’t really know.

Vilsen Oktalieyadi is a Alumni of UPH School of Hospitality and Tourism in Hospitality Management Major has undergone his job training at Padma Legian, Bali for 6 Months and had experienced training in the Food and Beverage Department and got a chance in learning at Sport and Fitness activity division at the hotel. It made him realized the importance of ethics and the code of conduct in the hotel operation.