About this ebook
The multiple crises of 2020–21 have presented both challenges and opportunities for change in four-year residential colleges and universities. Evidence indicates that the historic structure of administrative and student services is increasingly mismatched to the needs of a diverse and stressed student body born in a digital age. Inspired by his leadership in a university-wide initiative that focused on how students' interactions with both academic and professional staff affect their success and well-being, Scott A. Bass presents fresh insights on the inner workings of traditional nonprofit four-year degree residential institutions. The book describes the influences of history, tradition, and internal and external pressures on the American university, highlighting its evolution to its staid and fragmented structure; it distills voices of students, faculty, and staff; and it explores how successful organizations outside of higher education deliver services, with potential applicability for the academy's ability to meet students where they are.
The multiple crises of 2020–21 have presented both challenges and opportunities for change in four-year residential colleges and universities. Evidence indicates that the historic structure of administrative and student services is increasingly mismatched to the needs of a diverse and stressed st...
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About the author
Scott A. Bass is Professor, Provost Emeritus, and Director of the Center for University Excellence at American University.
Scott A. Bass is Professor, Provost Emeritus, and Director of the Center for University Excellence at American University.
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