The New Manager Handbook

Raschel Jackson is a leadership coach and former operations executive who has spent more than fifteen years helping first-time managers make the leap from high-performing individual contributor to confident team leader. Across her career in technology, retail, and professional services, she led teams through rapid growth, reorganizations, and turnarounds — and, by her own admission, she made most of the mistakes this book is designed to spare you.

After a decade of managing teams of every size, from five-person squads to fifty-person organizations, Raschel turned to coaching and facilitation full-time. She has trained and mentored hundreds of new managers, from people leading their first intern to leaders inheriting large, complex teams. Her approach is relentlessly practical: no jargon, no performance, just the conversations, habits, and structures that actually move teams forward. She is best known for two convictions — that the first ninety days determine far more than most people expect, and that management is a learnable skill, not a personality you are born with.

Raschel writes regularly on leadership and management for professional publications and speaks at conferences and internal company events. *The New Manager Handbook* is her first book. She lives in the United States and works with clients around the world.