Managing Difficult People in a Week

This book introduces you to the main themes and ideas of managing difficult people, giving you a basic knowledge and understanding of the key concepts, together with practical and thought-provoking exercises. Whether you choose to read it in a week or in a single sitting, Managing Difficult People In A Week is your fastest route to success:

Sunday: Understanding and preventing difficult behaviour
Monday: Developing your skills for managing difficult people
Tuesday: More advanced skills for managing difficult people
Wednesday: Managing specific types of difficult behaviour
Thursday: Feedback that works and critical converstions
Friday: Managing conflict
Saturday: Getting support and escalating issues

ABOUT THE SERIES
In A Week books are for managers, leaders, and business executives who want to succeed at work. From negotiating and content marketing to finance and social media, the In A Week series covers the business topics that really matter and that will help you make a difference today. Written in straightforward English, each book is structured as a seven-day course so that with just a little work each day, you will quickly master the subject. In a fast-changing world, this series enables readers not just to get up to speed, but to get ahead.