We pair communication with problem-solving because poor communication will make most problems worse, and good communication holds the key to solving many others. We’ll confront head-on the inescapable truth that it is the lies we tell ourselves that represent some of the most harmful kinds of communication.
James was General Counsel of an S&P 500 company for two decades, and later Head of its Global Sustainability Program. He teaches at the University of Zurich and is an executive coach for newly promoted general counsels.