Their first meeting is a disaster. Carl is horrified by the flamboyant and very opinionated Ben -- a man whose hair reminds him of a patriotic skunk with its red, white, and blue stripes -- and who manages to call into question all the things about himself that Carl holds dear.
It takes Carl a while to admit that there are changes he needs to make, especially to stop using his son as a crutch. With the help of plain-speaking Ben, Carl gets a haircut -- thank God -- and takes a few fumbling steps toward something new.