Governance and Service Delivery: Practical Applications of Social Accountability Across Sectors

Anna Wetterberg · Derick W. Brinkerhoff · Jana C. Hertz

Sep. 2016 · RTI Press

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RTI International has extensive experience implementing international donor-funded programs and projects, including single-sector and multisector policy and service-delivery improvement efforts, as well as governance and public management reforms. Drawing on that experience, this collection examines six recent RTI International projects, funded mostly by the United States Agency for International Development, that pursued several different paths to integrating service delivery and governance through engaging citizens, public officials, and service providers on issues related to accountability and sectoral services. The six cases illustrate the multiple ways in which citizen participation in accountability, called social accountability, can lead to positive effects on governance, citizen empowerment, and service delivery. The analysis focuses on both the intended and actual effects, and unpacks the influence of context on implementation and the outcomes achieved.

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Anna Wetterberg is a Social Science Research Analyst in RTI’s International Development Group. Dr. Wetterberg has worked on research and operations in international development for over 20 years, with a focus on governance and policy analysis in Indonesia. She earned her doctorate in sociology from the University of California, Berkeley.

Derick W. Brinkerhoff is Distinguished Fellow in International Public Management at RTI International. Dr. Brinkerhoff is internationally recognized for his work on policy analysis, program implementation and evaluation, organization and management, decentralization, and governance issues in public-sector agencies and nonprofits around the world. He has a doctorate in public policy and administration from Harvard University.

Jana C. Hertz is a Senior Policy and Governance Specialist at RTI International in the Governance and Economic Development Division. Ms. Hertz has over 18 years’ experience working in Indonesia on knowledge-to-policy, public service delivery, social accountability, civil society strengthening, and decentralization. She holds a master’s degree in international communication (international relations) from American University’s School of International Service.

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