Customer Relationship Management
cze 2007 · Routledge
star
1 opinia
E-book
302
Strony
family_home
Odpowiednia
info
Informacje o e-booku
Customer Relationship Management presents a ground-breaking strategic framework for successful CRM policy. Built around Professor Payne's five key processes, the book demonstrates a systematic management progression that will guarantee the maximum impact and efficiency of a CRM programme.
The book backs up these five processes - strategy development, value creation, channel and media integration, information management and performance assessment - with 16 best practice case studies which set the universal theory in a specific practical context. These feature a range of companies, including Orange, Brittania, Homebase, Canada Life, Sun Microsystems, Natwest, Sears, Roebuck & Co., Nortel Networks and Siemens. The book concludes with interviews from four thought leaders, offering a 'futures' vision forum for CRM.
Customer Relationship Management is a vital instrument for anyone who needs to know how to develop and measure effective CRM within an organization. It includes overviews and key learning points preceding each case study, and a summary chapter to draw out the most salient lessons from CRM best practices. For practitioner or academic alike, this is essential reading.
The book backs up these five processes - strategy development, value creation, channel and media integration, information management and performance assessment - with 16 best practice case studies which set the universal theory in a specific practical context. These feature a range of companies, including Orange, Brittania, Homebase, Canada Life, Sun Microsystems, Natwest, Sears, Roebuck & Co., Nortel Networks and Siemens. The book concludes with interviews from four thought leaders, offering a 'futures' vision forum for CRM.
Customer Relationship Management is a vital instrument for anyone who needs to know how to develop and measure effective CRM within an organization. It includes overviews and key learning points preceding each case study, and a summary chapter to draw out the most salient lessons from CRM best practices. For practitioner or academic alike, this is essential reading.
Customer Relationship Management presents a ground-breaking strategic framework for successful CRM policy. Built around Professor Payne's five key processes, the book demonstrates a systematic management progression that will guarantee the maximum impact and efficiency of a CRM programme.
The bo...
Zobacz więcej
Oceny i opinie
1 opinia
O autorze
Simon Knox, Stan Maklan, Adrian Payne, Joe Peppard, Lynette Ryals
Simon Knox, Stan Maklan, Adrian Payne, Joe Peppard, Lynette Ryals
Oceń tego e-booka
Podziel się z nami swoją opinią.
Informacje o czytaniu
Smartfony i tablety
Zainstaluj aplikację Książki Google Play na Androida i iPada/iPhone'a. Synchronizuje się ona automatycznie z kontem i pozwala na czytanie w dowolnym miejscu, w trybie online i offline.
Laptopy i komputery
Audiobooków kupionych w Google Play możesz słuchać w przeglądarce internetowej na komputerze.
Czytniki e-booków i inne urządzenia
Aby czytać na e-papierze, na czytnikach takich jak Kobo, musisz pobrać plik i przesłać go na swoje urządzenie. Aby przesłać pliki na obsługiwany czytnik, postępuj zgodnie ze szczegółowymi instrukcjami z Centrum pomocy.
