Communicating Professionally, Third Edition: A How-To-Do-It Manual for Librarians

Catherine Sheldrick Ross · Kirsti Nilsen

Jul 2013 · American Library Association

Ebook

472

Pages

Eligible

About this ebook

An updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time," the new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media. With more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general, this comprehensive manual covers

Fundamental skills such as listening, speaking, and writing
Reading others’ nonverbal behavior
How to integrate skills, with tips for practicing
Sense-making, a theory of information as communication
Common interactions like speaking one-on-one, working in groups, and giving presentations
Training others in communication skills, including a special section on technology-based training

An updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time," the new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by c...

About the author

Catherine Sheldrick Ross is Professor Emerita at the University of Western Ontario. She has taught graduate courses in reference services, readers’ advisory work, and research methods in the MLIS and PhD programs at Western. She has presented more than fifty workshops to library professionals in the United States and Canada. Together with Patricia Dewdney, she has written two previous editions of Communicating Professionally and is a four-time winner of the Reference Services Press Award. She has published extensively in the areas of reference services, readers’ advisory, and the ethnography of reading for pleasure. With co-authors Lynn (E. F.) McKechnie and Paulette M. Rothbauer, she has published Reading Matters: What the Research Reveals about Reading, Libraries, and Community.

Kirsti Nilsen is currently an independent researcher and writer. She taught introductory and advanced courses in reference, government information, collection development, special libraries, and information policy in the MLIS programs at both The University of Western Ontario and the University of Toronto. She was the co-author with Catherine Ross on the first and second editions of Conducting the Reference Interview. In addition, she is the author of The Impact of Information Policy and co-author of Constraining Public Libraries: The World Trade Organization’s General Agreement on Trade in Services.

Catherine Sheldrick Ross is Professor Emerita at the University of Western Ontario. She has taught graduate courses in reference services, readers’ advisory work, and research methods in the MLIS and PhD programs at Western. She has presented more than fifty workshops to library professionals in ...

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