About this ebook
It describes how the result of analysis can be used to create a Customer-Focused, Event-Driven organization. It identifies a comprehensive methodology and methods and models that will assist in obtaining the most efficient response to customers.
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About the author
Brian Dickinson is President of Logical Conclusions, Inc., a training and consulting company specializing in how to create a Customer Focused, Event-Driven organization. For over three decades he has assisted Business Process Management/Improvement and Re-engineering projects at many major corporations and government agencies.
Brian is the creator of numerous videos and educational tutorials on how to create the definitive efficient business structure for any organization.
He also conducts business user and technical workshop seminars as well as gives talks at many Business Process/Information Resource conferences such as: conducting keynote and featured speeches at universities, ProjectWorld, GIGA Business Process & Workflow International and Workflow & Re-Engineering International Association (WARIA). He has also given talks at DCI/Shared Insights and Enterprise Architecture and Business Process Management IIRM conferences.
He has published many books and articles on Event-Driven concepts. His latest e-books are titled “How to Analyze a Business” and “Strategic Business Planning”.
He is a proud participant in the US Citizen Ambassador Program representing the U.S. in China and Russia.
