Just Bureaucracy: Managing Claims Fairly in the Modern Welfare State
About this ebook
Drawing on empirical research with thousands of welfare claimants, it reveals what justice actually means to the people who depend on the welfare state. It shows that when the system gets this right, claimants cooperate, engage, and trust. When it gets it wrong, the costs are steep.
Rigorous and urgent, Just Bureaucracy provides a new case for fairer administration as a pathway to more effective governance.
Discover more
About the author
Professor Joe Tomlinson, Professor of Administrative Law, King’s College London
Professor Simon Halliday, Professor of Socio-Legal Studies, University of Strathclyde
Dr Jed Meers, Senior Lecturer in Law, University of York
Professor Aleksandra Cichocka, Professor of Political Psychology, University of Kent
Dr Ben Seyd, Senior Lecturer in Politics, University of Kent
