Enphase Enlighten

I am very frustrated. I am rarely able to access the live gateway. when I want to change a setting I have to wait for someone to approve the change I guess. my batteries are too low to operate if there was an outage. I asked them to change my settings to full backup, they did not. I was finally able to change my settings to full backup this morning. when I just looked at it several hours later it is still pending and I will be out of luck if pg& e turns off the power because of high.

this App is subpar. Erratic behavior, changes on settings happen randomly totally ignoring my setup. Also, nonsensical glitches, like, preventing me from change settings to go on grid by saying there's a power outage when there's no such thing, or activating my generator when the batteries are on full 100% capacity. Tech support is a terrible waste of time. I suspect Indian call centers may charge by the minute since they don't hesitate on placing you on never ending holds for no fair reason.

The GOOD: The app displays a nice amount of data clearly and seems to be up to date. The BAD: Menus and features could be better organized. Needs a widget and maybe since notifications. AI mode discharges power to the grid halfway through my peak rate period forcing me to buy the most expensive power for hours. When I asked AI why, it said stop using AI. Seems like a blunder that's bigger than the app (but the app does allow you to easily switch modes).