Octopus Energy

Do not trust this company. I used their EV overnight charging tariff for six months. They then claimed they had no record of my half-hourly usage data and charged me the full standard rate instead. My account originally had a £460 credit balance, but suddenly it showed that I owed them £290 — a £750 difference. This is completely unacceptable and feels like I have been seriously overcharged. I would not recommend this company.

It always logs me out automatically, which is a bit annoying.

I have issue on my smart meter (not able to track the meter reading) since Jul 2025. I reported to them immediately. They would casually reply u with some useless statements without any progress or even without any response most of the time. Last week, they initially scheduled a remote commission last Fri, but they notified me their technical would be on leave until the very last minutes. We rescheduled the commissioning today again, I tried to confirm the call on Wed, but waiting at the moment.