
Cheryl Earlmore
Ridiculous! I was doing the trauma test and I paid $1 as an appreciation for the test result, then ended up the apps charged me $14.99 without acknowledging me that I need to pay in order to proceed to the apps. They charged you on the website and leave no transaction history on Google Play store, makes me harder to get my refund. I've sent email to the support team and guess what, the transaction is non-refundable! I'm reporting this to Google Play anyway.
Hi Cheryl! We’re truly sorry this experience felt frustrating and unclear. All charges and subscription details are shown before confirmation, and we absolutely want to review your case carefully once again. Please email us at support@bsnj.co with the receipt and account details so we can double-check everything and support you properly. 🫂

Xinyi Song
I was conducting a survey questionnaire online, and after completing it, it asked me to pay a fee to access the analysis and design of the questionnaire. But later, it redirected me to download an app to view the results. Then, it asked me to subscribe for 7 days (I paid the fee), and it also forcibly activated automatic renewal without my consent. It wasn't until I paid $29.9 that I realized the situation. This is outrageous. There was no prior notification. They just kept deducting the money.
Hello Xinyi! We’re truly sorry to hear about the unexpected charge—that must have been frustrating. Your peace of mind is our top priority, and we’re here to help! Please email us at support@bsnj.co, and we’ll work together to resolve this quickly. ⛅

Stella Su
The tests are simplistic and at times stereotypical, giving misleading results. There is a test of "masculinity and femininity" that asks many stereotypicak questions, such as if you love children and if you are dominant, that have little to do with gender identity. There is a toxic partner test that filters only specific types of abuse. Overall, I have a very poor impression.
Hello Stella, we’re genuinely sorry the test experience didn’t match your expectations. Our team regularly refines tests with help from specialists to improve relevance and depth. If you have any suggestions, you’re most welcome to share them at support@bsnj.co — we’d really appreciate that!